Inbox is the email half of the CRM section — reached from the CRM
disclosure in the sidebar. The two live together on purpose: they’re the same subject
seen from two angles, who your team deals with and what was said to them.
Inbox is a feature-gated surface and may not be enabled on your workspace. When it’s
off, the CRM section shows records only.
Senders
A sender is a mailbox agents send from. Connect the accounts you want outreach to go
out of, and agents will use them for campaigns and replies.
The mail bridge
Incoming mail is matched to CRM records and written through, so a reply appears against
the person who sent it — you don’t reconcile threads to contacts by hand.
Sending
Agents draft; you approve. Outreach is shown before it goes out, and campaigns confirm
before launching.
Deliverability is governed by your rate limits, not by
how fast agents can produce drafts. Set them before your first campaign. 
